Job
Interview Questions List for Employers
Experienced managers and recruiters worked on this list of job interview
questions for employers. Most managers hire for skills, but fire for character.
Because of the overwhelming problems associated with hiring employees
who lack required character traits, more and more managers are asking
character-discerning questions when interviewing employees. Legal
penalties for negligent hiring are also propelling character-based
hiring policies.
This
list is quite large and growing!
Browse the list or perform a word search (Ctrl+F) on a job title or on
a trait you want questions
for and see what shows up. Many hours were spent
editing this list of job interview questions and it is unfinished.
Some interview questions are very clever, some are ok and a few are
inappropriate. Nevertheless, this list of
employee interview questions is very useful.
Before interviewing job applicants think of specific actions you require
from employees in the position and then think of the root character
trait of the action. Then create questions and scenarios to discern if the
candidate regularly practices the trait and the action. This list of
job
interview questions for applicants isn't flawless, but managers
consistently report it's quite effective.
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List of Job Interview Questions
TOP 10 JOB INTERVIEW QUESTIONS
■ How did you fill downtime at your last job?
■ Tell me about your last performance review.
What was mentioned about how you could improve? Any re-occurring themes?
■ Which situations kept
you from coming to work on time at your
last job? How often did that occur?
■ Describe a recent problem you had with one of your
manager's decisions. Listen and then ask, how
did you handle it?
■ What about your character makes you a good
candidate for this job?
■ Priorities often change suddenly throughout
the day. If you are asked to quickly do another task, how does that affect
your mood? What if it's the third time before noon?
■ What do you feel is an acceptable amount of days to be absent in
a calendar year?
■ How do you handle
situations that could cause you to be tardy or absent?
■ How have you responded in the
past when you found another employee was stealing?
■ 24/7 operations are like
relay races where you take the baton, run with it and then pass it on
smoothly. How do you make seamless transitions on shift changes?
■ How have you responded in the past when your replacement
calls in sick and a substitute will take over an hour to come in?
■
During the last year, when your replacement hasn’t shown
up and your manager asked you to stay late, what percentage of the time
have you stayed late?
■ Think about the last time your manager critiqued your
work. How did you respond?
■ Give an example of when you did something without being asked. Can you give me another
example?
■ Tell me about your most frustrating
experience as a __________ (job title).
Listen and then ask, how
did you handle it?
Health Care Specific Job Interview Questions
Here
Food Service Specific Job Interview Questions
Here
Learn about Character-Based Leadership Skills
Interview questions for: Any Position
Character quality:
Dependability
■ Everybody misses work
sometimes. What are some legitimate reasons to miss work?
■
If we were to ask your previous supervisor,
what would they say about your attendance and job
performance?
■ The schedule shows 8,
however only 6 coworkers showed up. How does
that make you feel? What would you do?
■ Two hours before
you are scheduled to arrive at work, you learn weather is going to be
bad and traffic will be worse. How do you respond?
■ What outside situations
could affect your dependability on the job?
■ How many scheduled
days did you miss during the last three months you worked?
■ It's lunch
time and a customer needs five minutes of your time. What do you do?
■ What would you do
if your car doesn't start?
Interview questions for: Any Position
Character quality:
Initiative
■
If you had a problem and
no supervisor was available at the time, how would you handle it?
■ What do you know about
our company and products?
■ You are the first one to arrive in your
department and you don't have any assigned tasks. What do you do?
■
Your shift ends in 10 min. and you accomplished all your duties.
How have you utilized your remaining time in the past?
Interview questions for: Any Position
Character quality: Honesty
■ What would you do if a delivery driver accidentally
left double the number of an item that his company charges us a lot of
money for?
■ What is the last thing of value you found? ... Then ask,
Where?, ... What did you do with it? [Does the applicant take advantage of
opportunities of the moment or do they have a heart to restore lost items
to the owner?]
■ Have you ever suffered for doing what is
right? Any regrets? Why were you willing to suffer loss for that?
■ What was the first thing you stole as a child? Did
you get away with it? Have you ever made restitution for anything?
■ How have you responded in the
past when you found another employee was stealing?
Interview questions for: Any Position
Character quality:
Punctuality
■
Is there anything that will prohibit you from consistently coming to work
on time, every day of the week, week after week and putting in a full
day's work for full day's pay?
Interview questions for: Any Position
Character quality:
Flexibility
■ Do you
like to work in other positions or would you rather not be cross-trained?
■ How have you responded in the past when your replacement
calls in sick and a substitute will take over an hour to make it in?
Interview questions for: Any Position
Character quality:
Patience
■
How would you respond if you are orientating a new employee and had to
show them something four times?
Position: Any
Character trait: Orderliness
Hiring Questions:
■
What is the difference between neatness and orderliness?
■
What problems are associated with a lack of orderliness?
■
How would you practice
orderliness here?
■
What have you observed here that
is lacking orderliness?
Interview questions for: Any Position
Character quality:
Discretion
■ Did you ever find out
that a fellow employee makes more money than you do? How did you respond?
If says no, say: You just found out a fellow employee makes more money
than you do. What would you do? Who would you tell?
Interviewing questions for: Any Position
Character quality:
Truthfulness
■ Do you speed when you
drive? By how many mph? If they say, no, they're lying. If they say, 20mph
or more, they're reckless and/or in too much of a hurry to be thorough.
Interview questions for: Service Manager
Character quality: Responsibility
■
Can you describe a
stressful situation in a previous job, and what you did to create a
positive outcome?
■ Give me
an example of where you had little or no direction in solving an issue
and how you handled it.
■
How did you
demonstrate responsibility to your previous employer and coworkers?
Interview questions for: Service Manager
Character quality: Diligence
■ What do you do to keep employee morale high in the
service department?
■ How do you develop the untapped potential in your
employees?
Interview questions for: Service Manager
Character quality: Loyalty
■ How do you balance the need for quality work,
customer satisfaction and profitability?
Interview questions for: Shift Manager
Character quality: Initiative
■ 24/7 operations are like relay races where you take
the baton, run with it and then pass it on smoothly. How do you make
seamless transitions on shift changes?
Position: Nurses, Nurse
Aids, CNAs, LPNs
Character quality:
Endurance
■
If a friend were to ask
you for help in deciding whether to stay or quit a job that was hard work
but meaningful work, what would you tell them and why?
■ When you have a lot
of work to do and not enough time or assistance to get it all done, how do
you handle it?
■ How do you keep from
getting burnout?
■
What about your character would help you do this job day in and day out?
■ Would those who know
you best say that you endure to the end or move on to other things?
Position: RNs, Nurse
Aids, CNAs, LPNs
Character quality:
Dependability
■
During the last year, when your replacement hasn’t shown
up and your manager asked you to stay late, what percentage of the time
have you stayed late?
■ Everybody misses
work sometimes. What are some legitimate reasons to miss work?
■ Two hours
before you are scheduled to arrive at work, you learn weather is
going to be bad and traffic will be worse. How do you respond?
■ If your
shift ends at 3 p.m. and your replacement hasn’t arrived by 3:15 p.m.,
what do you do?
■ The schedule
shows 8, however only 5 showed up. How does that make you feel? What would
you do?
■ How many
scheduled days did you miss during the last three months you worked?
■
If we were to ask your previous supervisor,
what would they say
about your attendance and job performance?
Position: Certified
Nurse Aid (CNA)
Character quality:
Sensitivity
■ You are late for work. You enter the building and notice a
non-compliant resident who is drinking a soda but appears to have a wet
him/her self. How do you respond?
■ How do you react
to a sense of being overwhelmed with unfinished work ten minutes past your
shift deadline when you find a new resident in need?
■ Do others like
to talk with you? How do you encourage others to talk to you?
Position: Nurses, Nurse
Aids, CNAs, LPNs
Character quality:
Compassion
■ How do you respond to
crabby people in pain?
■ If you
encountered a resident that was characteristically upset and/or difficult
what would you do?
■ If a
resident has just expired and their family has just arrived at the
facility, how would you respond.
■ Mrs. Jones
is in the facility for a fractured hip. She constantly likes attn. by
putting on the call light pretending to be in pain. Everyone on the hall
is ignoring her. You pass by the room and hear her crying what is your
response?
■ How would
you intervene with a resident who is grieving over the loss of a
grandchild.
Position: RNs, Nurses
Aids, CNAs, LPNs
Character quality:
Cautiousness
■ Can you
explain in detail how you would appropriately transfer a resident from a
bed to a wheel chair?
Position: CNA
Interview Questions
Character quality:
Flexibility
Questions:
■ You have already
begun your assignment and have then been asked by your supervisor to work
in another unit. How would you handle this?
■ How have you
responded when your supervisor asked you to work a different shift to fill
vacancies?
■ Priorities often change suddenly throughout the
day. If you are asked to quickly do another task, how does that affect
your mood? What if it's the third time before noon?
Position: Nurses, Nurse
Aids, CNAs, LPNs
Character quality:
Loyalty
Questions:
■ Describe a
situation where you were unhappy with something that occurred at work. How
did you handle it?
More healthcare specific job interview questions
here
Position: Charge Nurse,
Nurse Aids, CNAs, LPNs
Character quality:
Loyalty
■ Describe a
situation where you were unhappy with something that occurred at work. How
did you handle it?
Interview questions for: Housekeeping
Character Quality: Dependable
■ How many work days did you miss last year?
What are the last 3 reasons you called in for?
Interview questions for: Housekeeping
Character Quality: Flexible
■ If you found a puddle in the main lobby as
you come in, what would be your first action?
Position: Administrator
Character quality: Leadership
■ How do you reinforce behavior you want repeated
(in
a non-monetary way)?
■ How do you develop untapped potential in your
staff?
■ How do you build and maintain morale with your
staff in a non-monetary way?
■ How do you demonstrate that you value people for
who they are rather than for what they accomplish?
■ What are the primary management styles?
Describe each. Which is your predominant style? How have you applied those
characteristics? What successes and shortcomings have you experienced with
your management style?
Interview
questions for: Resident Services
Character
Quality: Tolerance
■ You are called in the evening regularly for
a disabled resident who has locked him/herself out of the apartment.
How would you handle this situation?
■ How would you handle inspecting an apartment
where the resident's housekeeping is poor?
Interview questions for: Receptionist
Character quality:
Enthusiasm
■ How do you make
strangers feel welcome?
■ In what ways would
your previous supervisor describe your past performance and attitude?
■ What did you enjoy
most about your last job? Enjoy least?
■ What is the most
irritating aspect of a receptionist's job?
■ How would you respond
to the following: Upset customer? Upset supplier? Upset employee?
Interview questions for: Receptionist
Character quality:
Gentleness
■ How would you handle a
person who has to wait for a long time for a scheduled appointment?
Interview questions for: Receptionist
Character quality:
Joyfulness
■ How would you handle
answering a phone caller's question with three phone lines ringing
simultaneously?
■ What is the most
difficult situation you have faced with a customer and what was the outcome? How would you
handle it differently?
■ How did our
receptionist greet you? Would you have done anything differently?
■ How would you diffuse a
situation with an upset customer?
■ Give an example of how
you dealt with a difficult situation/customer.
Delete:
■ Top Hiring Questions to Ask:
■ This list of job interview questions helps you prepare for interviewing job applicants
for numerous positions.
■ What type of
employee interview questions would you ask when interviewing employees
for this position?
■ How resourceful could you be in finding a
large list of
job interview questions to ask when interviewing job applicants?
Ethics
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Interview questions for: Receptionist
Character quality: Numerous
■ How would you handle an interruption from a
customer with an urgent request?
■ What is more important
to handle internal or external interruptions?
■ How would you handle
multiple demands from customers, managers, and employees?
■ What gives you the most
satisfaction personally or professionally?
■ Which character qualities would your current or previous supervisor say is
your strongest and your weakest?
Interview questions for: Receptionist
Character quality:
Discretion
■ How would you respond
to an irate customer?
■ If your boss was
working in his office and had asked not to be disturbed, what would you
tell a caller asking for him?
Interview questions for: Receptionist
Character quality:
Responsibility
■ Describe an event for
which your abilities were an asset to the overall completion of the event.
■ Can you describe a
stressful situation in a previous job, and what you did to create a
positive outcome?
Interview questions for: Receptionist
Character quality:
Gentleness
■ What three things most
likely would make you angry from a caller?
■ How would you handle a
person who has to wait for a long time for a scheduled appointment?
■ How would you deal with
an angry customer on the phone? In person?
■ Give us an example of a
difficult situation and how you handled it?
Interview questions for: Receptionist
Character quality: Numerous
■ How would you handle an interruption from a
customer with an urgent request?
■ What is more important
to handle internal or external interruptions?
■ How would you handle multiple demands from
customers, managers, and employees?
■ Which character qualities would your current or previous supervisor say is
your strongest and your weakest?
Interviewing questions for: Receptionist
Character quality:
Discretion
■ How would you respond
to an irate customer?
■ If your boss was
working in his office and had asked not to be disturbed, what would you
tell a caller asking for him?
Interview questions for: Receptionist
Character quality:
Attentiveness
■ When do you find it
difficult to give your full attention to an individual? How do you overcome this?
■ How do you handle task
interruptions?
Interview questions for: Manager / Branch Manager / Management / Director /
COO / Vice President Operations
Character quality: Leadership
■ How do you reinforce behavior you want
repeated (in a non-monetary way)?
■ How do you develop untapped potential in your
staff?
■ How do you build and maintain morale with
your staff in a non-monetary way?
■ Which books have you been reading
lately?
■ What are the primary management styles?
Describe each. Which is your predominant style? How have you applied those
characteristics? What successes and shortcomings have you experienced with
your management style?
■ How do you demonstrate that you value people
for who they are rather than for what they accomplish?
Interview questions for: Manager / Branch Manager / Management / Director /
COO / Vice President Operations
Character quality: Loyalty / Discretion
■ How would you handle an employee who upsets you in
front of other employees in the middle of a rush?
Interview questions for: Manager / Branch Manager / Management / Director /
COO / Vice President Operations
Character quality: Decisiveness
■ How would you handle an unusual problem you never
encountered before?
Interview questions for: Project Manager
Character quality: Sensitivity
■ When there was serious conflict within the team,
how did you resolve it?
Interview questions for: Project Manager
Character quality: Diligence
■ On projects that were behind schedule, what are
some of the ways you successfully got them back on track?
Interview questions for: Engineering Unit
Supervisor
Character quality:
Responsibility
■ What were you responsible for at your last job.
■ Who are the people you
interact with on a daily basis and what are their expectations?
■ What are the
consequences of not fulfilling these expectations?
■ What are ways you can
suggest to improve the processes and interactions to fulfill these
expectations?
Interview questions for: Sales Person
Character quality:
Sincerity/Diligence
■ What does it take to
cultivate a good and lasting customer relationship?
■ How would you define
going above and beyond the call of duty?
Interview questions for: Outside
Salesperson
Character quality:
Initiative
■ What do you know about
our product and/or industry?
■ Move something obviously
out of place to see if they will rearrange it.
Interview questions for: Sales Engineer
Character quality:
Persuasiveness
■ The client says your
price is too high. You respond...
■ How do you deal with
the concept that "the customer is always right?"
■ How does the customer benefit by purchasing
our product verses our competitors?
■ See the other questions on this page for more.
Interview questions for: Salesman
Character quality: Thoroughness
■ What are the three most important details for a
successful career in sales?
■ Can you give me an example of how you would accomplish
everything necessary in an unusually busy day?
Interview questions for: Outside Salesman
Character quality:
Enthusiasm
■ What did you most enjoy
about your last job?
■ Why do you feel you
would be effective this sales position?
■ Describe your "niche."
How did you pursue it in your last job?
■ Why would someone want
to buy from you instead of someone else?
Interview questions for: Inside Sales
Rep./Customer Service Rep.
Character quality:
Enthusiasm
■ Describe some things in
your work life or personal life that you have been most excited about.
■ Describe the ideal
inside sales representative and how well you fit this profile.
■ In your personal
experience with phone sales/customer service, describe a good experience
and a bad experience.
Interview questions for: Sales Manager
Character quality: Leadership
See:
"Manager / Management" above (ctrl+f)
Interview questions for: Purchasing Agent
Character quality:
Truthfulness
■ As a purchasing agent
of your previous company, were you offered a gift above the policy limit?
How did you handle it?
■ Have you ever made a
purchase decision based on favoritism of friendship? Please explain.
■ Would those who know
you best say your word can be trusted? Yes or no?
Interviewing questions for: Inspector
Character quality:
Thoroughness
■ How many processes do
you go through on a rejection?
Interview questions for: Computer Operator
Character quality:
Creativity
■ Define Creativity.
■ Describe the most
creative product you have made using desktop publishing.
■ Would your previous
employer describe you as creative? Why or why not?
■ We need to publish a
new brochure. How would you approach this task?
Interview questions for: Branch Manager
Character quality: Leadership
■ How have you built and maintained morale with
your employees in a non-monetary way?
■ How have you developed untapped potential in your
employees ?
■ How have you demonstrated that you value
employees for who they are rather than for what they accomplish?
■ How have you reinforced behavior you want
repeated (in a non-monetary way)?
■ What are the primary management styles?
Describe each. Which is your predominant style? How have you applied those
characteristics? What successes and shortcomings have you experienced with
your management style?
Interviewing questions for: Cashier
Character quality: Honesty
■ Have you ever suffered for doing what is
right? Any regrets? Why were you willing to suffer loss for that?
Interviewing questions for: Truck Driver / Delivery Driver
Character quality:
Responsibility
■ Would your previous
employer say that you were never, sometimes, or frequently late on your
deliveries?
■ Explain your driving
record in detail.
■ What does being
responsible mean to you?
Interview questions for: Truck Driver / Delivery Driver
Character quality:
Self-Control
■ If someone cuts you off
on the freeway how do you handle it?
■ Your customer says you
brought the wrong order and you think it is the right one. How would you
handle this?
Interviewing questions for: Short Haul Hazardous Material
Driver
Character quality:
Responsibility
■ What would you say are
your strengths as a truck driver?
■ What techniques do you
use to stay focused on the job?
■ What experiences have
you had, such as a near-miss accident? How did you avoid it?
Interview
questions for: General Maintenance Mechanic (on call)
Character
quality: Availability
■ Is there any reason you might not be able to
respond to after-hour maintenance problems on a regular basis?
Interview
questions for: Maintenance Worker
Character
quality: Honesty
■ You have learned that a fellow employee
found some cash in a vacant apartment and did not turn it in. What
would you do?
Interview
questions for: Maintenance Technician
Character
quality: Dependability
■ Your car just broke down for the third this
month while driving to work. How do you handle this?
Interview questions for: Probation
Officer
Character quality: Wisdom
■ How would you discern a
right and a responsibility?
■ How would you respond
to a child who said he was unfairly judged?
■ What are the root
problems of the youth of today?
Position: Cook
Character quality:
Dependability
-
Which situations, during the last year, have kept you from
fulfilling your job duties and coming to work on time?
-
How do you handle situations that could cause tardiness
or absenteeism?
-
Everybody misses work sometimes. What are some legitimate
reasons to miss work?
-
During the last year, when your replacement hasn’t shown
up and your manager asked you to stay late, what percentage of the time
have you stayed late?
-
What outside situations would affect your dependability on
the job?
-
Why do you think dependability is important for a cook?
-
When you do not show up for work, how does it affect your
co-workers?
-
How many unscheduled absences did you have with your previous
employer?
-
How often are you late for work?
-
Where does your employment fall in your list of
priorities?
-
Do you have your own transportation?
-
Could I call your previous employer and ask how your
attendance was and what would they tell me about your attendance?
Position: Cook
Character quality:
Initiative
-
As a cook, if you see an increase or decrease in customer
flow, how do you respond?
-
If you see product getting low, what would you do?
-
Give an example of a time when you did something without
being asked? Can you give me another example?
Position: Cook
Character quality:
Endurance
-
What about your character would help you do this job day in
and day out?
-
The restaurant is busy, you’re tired, short-handed and
you haven’t had a day off in six days. How does this affect your work and
attitude?
-
Tell me about the hardest job you have ever had. How did
it end?
-
How many hours can you stand on your feet without a
break?
-
What would your reaction be if your replacement didn’t
show up?
-
How do you pace yourself through the day?
-
What would you do if a 30 top table walked in?
Position: Line Cook
Character quality:
Responsibility
-
Are you willing to take on extra tasks or what kind of
extra tasks would you be willing to take on?
-
How do you handle complaints about meals you have
prepared?
-
What steps would you take to insure your job is done in
your allotted amount of time?
Position: Cook
Character Quality:
Honesty/Justice
-
What would you do if a delivery driver accidentally left
double the number of an item that his company charges us a lot of money
for?
-
Tell me about a time you saw a coworker taking out food
they did not pay for.
Position: Cook
Character quality:
Flexibility
-
How do handle requests to work a non-scheduled shift?
-
How do you respond when your manager changes your shift
on short notice?
-
How do you handle working with a co-worker you are not
fond of?
-
What if you get a special request from a customer, what
do you do?
-
If another work needs help in order to get a job finished
on time, what would you do?
-
You are cooking for dinner and the convection oven goes
out, what would you do?
-
Your boss changes the special, what would you do?
Position: Cook
Character quality:
Resourcefulness
Position: Cook
Character quality:
Knowledgeable
More foodservice specific interview questions
here
Position: Restaurant
Manager, Food Service Manager
Character quality:
Determination
-
Describe a challenging situation and the method you used
to meet the challenge.
-
Describe an assignment you were given that you knew would
be unpopular, but you completed it successfully.
Position: Restaurant
Assistant Manager
Character quality:
Initiative
Position: Server & Foodservice Worker
Character quality:
Attitude
Position: Restaurant Server / Restaurant Waitstaff
Character quality:
Joyfulness
-
How would you go about making a customer feel welcome in
our restaurant?
-
How would you handle multiple demanding customers?
-
What is the most difficult situation you have faced with a
customer and what was the outcome? How would you handle it differently?
-
How would you diffuse a situation with an upset customer?
-
How do you feel about the philosophy of the customer always
being right?
-
How would you define a successful server?
Position: Restaurant Hostess
Character quality:
Hospitality
-
Why have you applied for the position of hostess?
-
How do you put strangers at ease?
-
Define what hospitality is and what it means to you.
-
What qualities do you feel are necessary for the position
you are applying for?
Position: Dishwasher
Character quality:
Thoroughness
Position: Dishwasher
Character quality:
Dependability
-
How do you feel about working an extra shift if asked?
-
In your last job, Which situations kept you from being at
work everyday?
-
Why do you think dependability is important and give me
an example?
Position: Dishwasher
Character quality:
Endurance
-
On your last job, what were some of your accomplishments?
Choose some of the best and tell me about them.
-
Tell me about a time when things were not going well and
how you handled it.
We hope to eventually post job-specific questions for the following
positions. In the meantime, many of the questions already posted here will
work well.
Trust Officer, Bank Operations Compliance Officer, Credit Officer, Bank
President, Controller / Treasurer, Credit Analyst, Commercial Loan
Officer, Personal Banker, Commercial Lender, Project Manager, Team Leader, IS Manager,
Security Manager, Security Specialist, Network Administrator, Systems Administrator, Executive
Director, Tech Support
Staff,
Retail Management,
Department Store employees, Sales Consultant, Vice President
Marketing, VP Sales, Call Center, Finance / Financial employees, Insurance,
Machinist, VP HR, Vice President Human Resources, Hospitality workers, Front Desk Clerk, Government employees, Software Engineer and more. In the mean time, you will
find some wise questions to ask these applicants in the Top 10
Job Interview Questions list
above and throughout this page. Let us know your favorite interview
question so we can share it here with others!
Interview questions for: Lead Carpenter, Wood Worker
Character quality:
Diligence
■ How would you control
the crew on your first day on the job?
■ Tell me about a job where you supervised others.
■ What is the most
difficult or challenging job you have done? How did it end?
■ Describe a project you
had to leave incomplete.
Interview questions for: CFO and Bank Branch Manager
Character quality: Leadership
■ How have you developed untapped potential in your
staff?
■ How have you reinforced behavior you want
repeated (in a non-monetary way)?
■ How have you built and maintained morale with
your staff in a non-monetary way?
■ How have you demonstrated that you value people
for who they are rather than for what they accomplish?
■ See the important questions about
virtue and honesty below!
■ What are the primary management styles?
Describe each. Which is your predominant style? How have you applied those
characteristics? What successes and shortcomings have you experienced with
your management style?
Interview questions for: CFO, Bank Branch Manager, Bank
Teller and others in high-responsibility positions.
Character quality: Virtue
■ Have you ever suffered for doing what
is right? Why were you willing to suffer loss for that?
■ How have you responded in the
past when you learned another employee was stealing?
■ What was the first thing you stole as a child? Did
you get away with it? What is the last thing you stole? When?
■ Have you ever made restitution for anything?
■ When was the last time you discovered a cashier gave you too much change?
How did you respond?
■ What is the last thing of value you found? ...
Where? ... What did you do with it? [Does the applicant take advantage of
opportunities of the moment or do they have a heart to restore lost items
to the owner?]
■ Would your previous
employer say you are trustworthy? Why or why not?
Interview questions for Property Manager click
here
Interview questions for: CFO, Bank Branch Manager, Bank
Teller and others in high-responsibility positions.
Character quality: Honesty
■ Describe a few situations when it is ok to
tell a white lie.
■ What would you do if a delivery driver accidentally
left double the number of an item that his company charges us a lot of
money for? [This one is tough. If they get this one right, you
probably have an honest person.]
Interview questions for: Loan Officer
Character quality:
Thoroughness
■ What tools do you use
to be sure you have completed all aspects of a task?
■ What would your
previous employer say about your ability to complete detailed tasks?
■ What things hinder you
from completing a task?
Interview questions for: Department Store Retail Sales
Character quality: Helpfulness
■ How would you respond to 10 people asking you
the same question each day?
Interview questions for: Customer Service Representative
Character quality:
Gentleness
■ How would you handle a
person who has to wait for a long time?
■ How would you deal with
an angry customer on the phone? In person?
■ What three things most likely would make you angry
from customers?
■ Give us an example of a
difficult situation and how you handled it?
Interview questions for: Janitor
Character quality:
Resourcefulness
■ Describe to me your
worst cleaning nightmare and how you resolved it.
Interview questions for: Janitor
Character quality:
Thoroughness
■ If we asked you to
clean this room, what would be your procedure?
■ What is the most
neglected procedure in cleaning?
Interview questions for: Publications
Secretary
Character quality:
Thoroughness
Job-Specific
Questions:
■ What is the last major
project you completed? Would you have done anything differently if you
could?
■ What is the last major
project you failed to complete? Why did you fail?
■ How do you show
attention to detail?
Interviewing questions for: CPA
Character quality:
Thoroughness
Job-Specific
Questions:
■ At what point do you
decide to plug an amount?
■ What would your past
employer say about how you complete tasks?
■ What is most important
to you in servicing a client?
Interview questions for: Engineer
Character quality: Diligence
■ Would your wife say
that you finish jobs you start on a timely basis?
Interview questions for: Estimator
Character quality:
Thoroughness
■ They say, "We learn
from our mistakes." Can you relate an experience from your work career
when something was left out of the process and caused you to deliver an
unsatisfactory product. What did you learn?
■ Do you feel
uncomfortable with a product if it is not "perfect?"
■ In establishing your goals for a project, do you
always find that you complete the goals?
Position: Development
Chemist
Character quality:
Creativity
Questions:
■ Describe any unique
products or patrons you've developed.
■ What types of questions
would you ask a customer who presented a new need?
■ Describe your hobbies.
Position: Any
Character quality:
Resourcefulness
Questions:
■ What are a couple of
the worst problems you encountered on the job and how did you handle it?
Position: Any
Character quality:
Initiative
Questions:
If you had a problem and
no supervisor was available at the time, how would you handle it?
Interview
questions for: Resident Services
Character
Quality: Tolerance
■ You are called in the evening regularly for
a disabled resident who has locked him/herself out of the apartment.
How would you handle this situation?
■ How would you handle inspecting an apartment
where the resident's housekeeping is poor?
Position: Case Manager
Character quality:
Discernment
Questions:
■ Describe your most
challenging problem in dealing with a child.
■ What were the
presenting problems and root causes?
■ How did you influence
the family to be part of the solution?
Position: Case Worker -
Union Rescue Mission
Character quality:
Compassion
Questions:
■ What have you
experienced in your life that has prepared you for this position?
■ What role does
compassion play in you interaction with others?
■ How have you shown
compassion in interacting with one person during the last month?
Interview questions for: Skilled Assembler
Character quality: Diligence
■ What do you do when you don't have all the parts to
complete a job?
Flexibility and thoroughness also are important traits for this position.
Perform a word search (Ctrl+F) on those traits to come up with more
questions for a Skilled Assembler.
Interview questions for: Maintenance Technician
Character quality: Enthusiasm
■ Describe a task that gets you excited and feeling
creative.
Interview questions for: Maintenance Technician
Character quality: Thoroughness
■ You just got machine #10 running again, but didn't
finish the repair when machine #12 goes down. What are your next steps?
Interview questions for: Industrial Mechanic
Character quality:
Thoroughness
■ Describe for me how you finish a job. (Is
inspection and cleanup a part of finishing for them?)
Punctuality and responsibility also are important traits for this
position.
Perform a word search (Ctrl+F) on those traits to come up with more
questions for an Industrial Mechanic.
Interview questions for: Welder
Character quality:
Alertness
■ Why do think safety is
important in our shop atmosphere?
■ How have you
demonstrated safe work practices in your former job?
■ Doing things right the
first time is important. What procedures do you take to ensure the quality
of your work?
Interview questions for: Journeyman
Electrician
Character quality:
Thoroughness
■ What is on your
personal check-list to ensure you are ready to leave the job daily?
■ What action would you
take when a deadline was nearing, knowing it could not be met?
■ Describe how you
compile the materials and hours to charge toward the job.
■ Describe what you
believe a thorough person is?
Interview questions for: Draftsman
Character quality:
Thoroughness
■ What qualities do you
think are necessary to be a draftsman?
■ Describe in your own
words what thoroughness is.
■ How do you view the
importance of completing all the details in a job?
Interview questions for: Billing Clerk
Character quality: Virtue
■ Describe a situation
for me where it would be okay to lie.
■ How do you respond
when cashiers give you too much change?
■ Would your previous
employer say you are trustworthy? Why or why not?
Interview questions for: Construction
Superintendent
Character quality: Loyalty
■ What would you do if you had a closing
scheduled for Monday and late Friday afternoon you found someone had
broken into the house and stolen the appliances?
Interview questions for: Construction
Superintendent
Character quality: Organization
■ Describe the most complicated schedule you
have managed
■ How do you manage your projects?
■ What tools do you use to schedule your jobs
and your quality control?
Interview questions for: Construction
Superintendent
Character quality: Diligence
■ The last trade left the job unfinished, what
is your course of action?
■ Tell me about your most frustrating
experience as a Construction Superintendent. How did you handle it?
Interview questions for: Construction
Superintendent
Character quality: Endurance
■ Give me an example of a stressful situation
that you handled well. Give me an example of one you could have
handled better.
Interview questions for: Construction
Superintendent
Character quality: Responsibility
■ Give me an example of where you had little
or no direction in solving an issue. What happened? What did you do?
Interview questions for: Information Technology
Manager (ITM)
Character quality: Thoroughness
■ When you have a difficult problem, what
process do you take to solve it?
Interview questions for: Information Technology
Manager (ITM)
Character quality: Resourcefulness
■ Give me an example of a complex problem and
how you solved it.
■ Have you ever created a system or procedure
to solve a problem? Please discuss.
Interview questions for: Information Technology
Manager (ITM)
Character quality: Patience
■ Can you tell me about the last time you
became frustrated?
■ Tell me about your thoughts or techniques
you use when training someone who doesn’t understand.
■ In your previous job, what would your
previous manager say about your patience?
Interview questions for: Marketing
Manager
Character quality:
Diligence
■ How important is it to
you that you get your marketing programs released by a certain time?
■ How would others say
you are at meeting deadlines and completing projects?
■ Explain a time when you
went beyond the call of duty.
Creativity and responsibility also are important traits for
Marketing Managers.
Perform a word search (Ctrl+F) on those traits to find more interview
questions for a Marketing Manager.
www.Integrity-Tr.com
We hope to eventually post job-specific questions for the following
positions. In the meantime, many of the questions already posted here
will work well. Hospitality
workers, Front Desk Clerk, Sales Consultant,
Software Engineer, Call
Center,
Retail Management,
Department Store employees, Government employees, Finance /
Financial employees, Insurance, Machinist, Team
Leader, Security Manager, IS Manager, Security Specialist, Systems
Administrator, Network Administrator, Tech Support Staff, Trust
Officer, Credit Officer, Bank President,
Bank Operations Compliance Officer,
Credit Analyst, Commercial Loan Officer,
Controller / Treasurer, Executive Director,
Personal Banker, Commercial Lender and more. In the mean time, you will
find some wise questions to ask these
applicants in the Top 10 Job Interview Questions list above and
throughout this page. Let us know your favorite interview question so
we can share it here with others!
Use this list of job interviewing questions with caution and wisdom. The EEOC has some useful information,
but last I looked I couldn't find any information on
legal interview questions or illegal interview questions.
A good source for all sorts of information is the Internet Public Library.
http://www.ipl.org
Google
Questions you can
use as a pattern for any character trait:
■ If you were me, which
character traits would you want an employee in this position to have?
If I were to ask your last employer how well do you exhibited those traits,
what would they say?
■ Some recruiters have
candidates review the list of 49 character traits and ask for a few of
the traits they feel they are strongest in and a couple of the traits
they are weakest in.
■ Describe how you
practiced _________ [a trait] and the difference it made?
■ How did a lack of
the practice of ________ [a trait] teach you the need to apply that trait?
■ Is the character trait
of _____________ [a relevant trait] important for this position? How do
you express this trait?
■ How did you express
the character quality of ________ [a trait] at your last job?
A word of caution
to employers
In my leadership
workshops about hiring employees of character, I learned some managers ask:
You worked seven days
straight. Someone calls in sick and the manager asks you to work. You
have a prior commitment with your family. How do you handle this?
Personally I would say,
“I'm a person of integrity. I try to be flexible and helpful for my employer
but keeping commitments with the most important people
in my life also is important.” Then I would turn the question onto the interviewer and
require a similar response before I accept the position. So be careful about placing inappropriate
burdens on job applicants and employees ... especially less educated
low-wage employees! Remember God is recording everything and is an
advocate for poor people.
Proverbs 22:16 He who oppresses the poor to make more for himself...,
will only come to poverty.
More Hiring
Tips
■ Don't hire on the spot.
Tell applicants to call you one or two days later.
Let applicants
think about your questions and their answers on the way home.
Only
hire people who are interested enough in the job to take the second step
of calling back. This
helps weed out people who lied and arent truly interested in the
job. You can't afford many more hiring mistakes.
■ Often current employees are the best source for leads for new hires and
then they both tend to stay longer.
■ Promoting from within your organization often is best and that also
encourages employees to stay (but too much inbreeding creates
stagnation).
About
Ron
Jasniowski
Ron Jasniowski is a nationally known speaker/trainer. He
specializes in speaking to managers at in-house training workshops and at
leadership retreats around the country on how to turn ordinary people into
extraordinary employees and keep them. This leadership model consistently
produces significant results for attendees within months. Because Ron’s
presentations are so effective in addressing the greatest needs of
managers today, outstanding evaluations are guaranteed.
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