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Workplace Communication
Leadership Tip of the Month by Ron Jasniowski
This is the first part of a three-part series on communication.
Numerous studies
demonstrate poor communication is the top cause of demotivation
in the workplace. Let’s
take a look at what the parts of communication are and briefly
discuss
the first two.
1. Message 2. Perception 3. Field of experience 4. Time to process 5. Feedback 6. Receptivity (active listening and acceptance of bad news)
1. Message The way a message is sent, in and of itself, communicates something. If you send a message via postal mail, it may convey this is important, but not urgent. If you call someone, that may communicate this is important and urgent. Make sure the way you send a message doesn't communicate something unintentional.
2. Perception Perception is reality in the eyes of the beholder, whether it is true or not. If you are trying to explain something to someone who feels you are wrong, you have a barrier to your communication. Awareness is key to helping you overcome this barrier. Clues to look for are questions like: Are you sure this will work? Or, will this save time? Once you identified a conflicting perception, you need to address it by demonstrating to the individual that they are important enough for you to take the time to thoroughly explain the message.
Most people want e_mail tips to be short and sweet, so we will discuss the others next time. Future issues will provide you with more details on how you can reach the next level of leadership success.
You may want to print this and discuss it at your next leadership team meeting.
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Improve Your Next Leadership Retreat! Ron Jasniowski specializes in training managers and supervisors at in-house training workshops and at leadership retreats around the country about character-based leadership skills. This helps managers develop the untapped potential in employees. Learn more from the services page or con.tact us for more information and a quote.
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